Refund Policy

Transparent and just refund policies for your contentment

Overview

At HushGrovePath, we recognize that your plans might change, and we aim to maintain clear and equitable refund conditions. This document provides the terms under which refunds will be issued for our yacht charter services.

Please review this document carefully prior to your booking. By reserving a charter with HushGrovePath, you are acknowledging and consenting to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund minus any handling charges

Processing Time: 5-7 business days

Processing Fee: €50 for credit card payments

Requirements: Must be requested formally through email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total charter expense

Processing Time: 7-10 business days

Processing Fee: €25 subtracted from the refunded amount

Conditions: Valid justification needed; administrative costs incur

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds are not available

Exception: Emergency situations may be assessed

Alternative: A charter credit might be offered at the discretion of the management

Conditions: Proof is necessitated for emergency scenarios

Weather-Related Cancellations

Our Weather Guarantee

Our top concern is safety. If unfavourable weather conditions prevent charter operations as judged unsafe by our certified captain, we offer several alternatives:

  • Full Refund: Issued if rescheduling is not feasible
  • Reschedule: Move your booking to another acceptable date at no extra charge
  • Charter Credit: Valid for use within 12 months from the original charter date

Weather Assessment Process

We conduct weather assessments that include:

  • Analyzing wind force and patterns
  • Assessing wave amplitude and sea conditions
  • Checking visibility and precipitation outlooks
  • Adhering to Coast Guard advisories and alerts
  • Evaluating captain's safety assessment

Timing for Decisions: Determinations regarding weather cancellations are made at least 4 hours prior to the planned departure time.

Medical Emergency Refunds

Emergency Situations

We recognize that medical urgencies can arise. The following instances might be considered for exceptional refund circumstances:

  • Sudden health conditions or injuries leading to hospitalization
  • Immediate family member’s demise
  • Military service assignment or urgent recall
  • Judicial duty or subpoena mandates
  • Natural disasters impacting travel

Proof Required

To process requests for refunds due to emergencies, please submit:

  • Healthcare certification or hospital reports
  • Death certification (if applicable)
  • Formal military orders
  • Legal summons or jury duty notifications
  • Travel warnings or emergency proclamations

Procedure: Emergency refund petitions are attended to within 3-5 working days upon submission of the necessary documents.

Operational Cancellations

Mechanical Failures

If the appointed vessel encounters technical issues which can’t be remedied:

  • Replacement Vessel: We endeavour to allocate an equivalent substitute
  • Full Refund: Granted if no reasonable substitute can be allocated
  • Partial Refund: Provided if the substitute vessel differs in price
  • Extra Compensation: We may offer additional recompense for the trouble caused

Crew Non-Availability

In the unlikely event that the certified crew is not available:

  • A replacement crew will be sourced if possible
  • A complete refund if the charter is unable to proceed
  • The option to reschedule without additional costs

Refund Processing

Method of Payment

Refunds will be returned via the same method used for the initial transaction:

  • Credit Cards: approximately 5-7 business days
  • Bank Transfers: Usually takes 7-10 business days
  • Cash/Cheque: Normally 3-5 working days

Processing Charges

Credit Card Transactions

€50 imposed for cancellations over 72 hours before

Bank Transfer Operations

€25 imposed for all bank transfer reimbursements

International Transactions

Extra fees might apply for transactions across borders

Charter Credits

Occasions for Credit Issuance

Credits for charters may be extended instead of refunds in specific scenarios:

  • Late cancellation situations (under 24 hours)
  • Cancellations due to weather conditions
  • Requests for voluntary rescheduling
  • Disruptions in operation

Credit Specifications

  • Applicability: 12 months from the issuance day
  • Transferrability: These credits cannot be exchanged to others
  • Worth: Reflective of the entire value of the charter (excluding handling charges)
  • Applicability: Usable on any available charters
  • Lifespan: There will be no extensions past the 12-month threshold

Finishing Early or Interrupted Service Reimbursements

Service Disruptions

In the event your experience is interrupted or curtailed due to factors under our management:

  • A proportional refund based on the unspent charter duration
  • Credit for a future expedition of similar value
  • Complimentary upgrades or services may be offered

Issues Caused by Guests

If an experience is ended prematurely due to behaviors or violations by clients:

  • No reimbursement for the unused charter span
  • Total payment is still required
  • Extra fees may be levied

Handling Refund Disputes

If you are not satisfied with a refund verdict, the following options are available:

  • Request a consideration review by our executive team
  • Submit supplementary evidence or details
  • Search for a solution through consumer rights agencies
  • Make use of legally available recourses as per governing laws

Proposal for a Refund Process

Step 1: Make Contact

Forward your refund application through:

Step 2: Offer Details

Please provide the following particulars:

  • Confirmation code for your reservation
  • The date and time of your charter
  • The reason for calling off
  • Any pertinent document (if applicable)
  • Your preference for the return of funds

Step 3: Evaluation and Action

Our customer service will confirm your request within a day, assess it according to our outlined policy, make a determination in two days, and process confirmed reimbursements within the specified period.

Vital Details

  • All refund pleadings must be tabled formally
  • The reimbursement will be conducted in € no matter the initial payment denomination
  • Purchasing travel coverage is suggested
  • Policy alterations will be communicated 30 days in advance
  • Refunds are subject to relevant taxes and statutory obligations

Contact Particulars

If you have queries regarding refunds or wish to file a refund plea:

Refunds Department
HushGrovePath Marine Services Ltd.
Port de Monaco
Monaco 98000
Monaco

Phone: +377 93 10 63 00
Email: [email protected]
Hours of operation: Monday–Friday, 9:00 AM – 5:00 PM

Policy Update: July 17, 2029

This refund policy was crafted to maintain fairness and clarity. Please go over these stipulations with care prior to booking and do not hesitate to reach out if you have inquiries.